Returns & Refund Policy

At TheBookNova.com, we prioritize customer satisfaction and aim to make your shopping experience smooth, transparent, and convenient. Below are our policies regarding returns, refunds, exchanges, and order cancellations.

Return Policy

We offer a 15-day return policy from the date you receive your order.

To be eligible for a return, the following conditions must be met:

  • The product must be unopened, unused, and in its original condition.
  • The product should be packed in its original packaging, wherever applicable.
  • The item must be returned to the return address provided by our customer support team.
  • Returns will only be accepted for products that arrive damaged, defective, or in a condition that is significantly different from what was ordered.
  • Returns due to personal preferences, change of mind, incorrect selection, or other personal reasons will not be accepted.

Important Notes

  • Shipping charges are generally non-refundable, except where the issue is caused by an error on our part or the product arrives damaged or incorrect.
  • Customers may be responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item received from us.
  • Returns will be processed after the returned product has been received and inspected by our team.
  • Approved refunds will be issued to the original payment method used for the purchase.
  • Refund processing may take 2–3 business days after the returned item has been inspected. The time taken for the refund to appear in your account may vary depending on your payment provider or bank.

Exchange Policy

If you receive a damaged, defective, or incorrect product, you may be eligible for an exchange.

Please contact our customer support team within 15 days of receiving your order and provide the relevant order details along with photographs or other evidence of the issue.

Exchange Process

  1. Contact our customer support team with your order details and photographs of the damaged, defective, or incorrect product.
  2. Our team will review your request and provide return instructions if the exchange is approved.
  3. Pack the product securely, preferably using the original packaging.
  4. Once the returned product is received and inspected, we will arrange for a replacement where applicable.
  5. If a replacement is unavailable, we may offer an appropriate refund or alternative resolution.

Bulk Orders

For bulk orders, exchanges or replacements will generally be available only for products that arrive damaged or defective.

Where only part of a bulk order is damaged, we will replace or refund the affected quantity rather than the entire order.

Non-Returnable Items

The following items may not be eligible for return or exchange:

  • Products that have been opened, used, damaged, or altered after delivery.
  • Products returned after the applicable return period.
  • Items damaged due to improper handling or use by the customer.
  • Products purchased incorrectly due to a change of mind or personal preference.
  • Any other items specifically identified as non-returnable on the product listing.

Refund Policy

If your return or refund request is approved, the refund will be issued to the original payment method used for the purchase.

Refunds will generally be processed within 2–3 business days after we receive and inspect the returned product.

Please note that your bank, card issuer, or payment provider may require additional time to reflect the refund in your account.

Cancellation Policy

Orders may be cancelled within 24 hours of placing the order, provided the order has not already been processed, dispatched, or shipped.

After this period, cancellation may no longer be possible, and the applicable return policy will apply.

To request an order cancellation, please contact our customer support team as soon as possible and provide your order details.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number
  • Photographs of the product
  • Photographs of the packaging, where applicable
  • A brief description of the issue

After reviewing the information, we may arrange an exchange, replacement, refund, or another appropriate resolution.

Customer Responsibilities

Customers are responsible for:

  • Ensuring that returned products are packaged securely to prevent additional damage during transit.
  • Returning products within the applicable return period.
  • Providing accurate order and contact information when submitting a return, refund, or exchange request.
  • Following the return instructions provided by our customer support team.

TheBookNova.com is not responsible for products that are damaged or lost during return shipping due to inadequate packaging or failure to follow the provided return instructions.

Contact Us

For questions, concerns, or requests regarding returns, refunds, exchanges, or cancellations, please contact TheBookNova.com Customer Support Team through the contact details provided on our official Contact Us page.

We aim to review and resolve customer queries as promptly and efficiently as possible.

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