Shipping Policy
At TheBookNova.com, we aim to process and deliver your orders as efficiently as possible. This Shipping Policy explains our order processing, delivery timelines, shipping charges, and address-related procedures.
Order Processing
Orders are generally processed within 1–3 business days, excluding weekends and public holidays.
During periods of high order volume, sales, holidays, or other unforeseen circumstances, processing times may take longer than usual.
Once your order has been processed and shipped, you will receive the relevant order or shipping information where applicable.
Delivery Time
Estimated delivery times may vary depending on your delivery location, shipping method, product availability, courier service, and other logistical factors.
Delivery estimates provided at checkout are approximate and are not guaranteed unless specifically stated otherwise.
Delays may occur due to circumstances beyond our control, including weather conditions, transportation disruptions, courier delays, public holidays, or other unforeseen events.
Shipping Charges
Applicable shipping charges are calculated based on factors such as the delivery destination, order details, package weight, and shipping method available for your order.
The applicable shipping charges will be displayed during checkout before you complete your purchase.
Please review the shipping charges and delivery information carefully before placing your order.
Change of Shipping Method
If you wish to change the shipping method after placing an order, please contact us as soon as possible through our Contact Us page.
We will make reasonable efforts to accommodate your request. However, changes may not be possible once your order has been processed, packed, or shipped.
Change of Shipping Address
If you need to change your shipping address after placing an order, contact us as soon as possible through our Contact Us page.
We will attempt to update the address if the order has not yet been processed or shipped.
Once an order has been shipped, we may not be able to change the delivery address. Any additional charges or complications resulting from an incorrect address provided by the customer may be the customer’s responsibility.
Undelivered or Returned Packages
If a package cannot be delivered because of an incorrect or incomplete address, failure to receive the package, or other circumstances attributable to the customer, the order may be returned to us by the shipping provider.
In such cases, additional shipping charges may apply if the customer requests that the order be shipped again.
Damaged Packages
If your order arrives visibly damaged, please document the condition of the package and contact us through our Contact Us page as soon as possible.
We may request photographs or other information to help us investigate the issue and determine the appropriate resolution.
Bulk Orders
Stores, organizations, institutions, or other customers interested in purchasing books in bulk may contact us through our Contact Us page for information regarding bulk orders, pricing, availability, and shipping arrangements.
Contact Us
If you have questions or concerns regarding shipping, delivery, order processing, or changes to your shipping information, please contact us through the Contact Us page on TheBookNova.com.